IP Telephony or VOIP Description

Voice over Internet Protocol (VoIP) is basically calls over the internet. VOIP vastly reduces communication costs by encoding your telephone into Internet Protocol then routing them the same way data is sent.

1. SIP Trunks

A SIP Trunk allows a business to route concurrent calls over the Internet to an IP capable PABX. SIP Trunking is a low cost replacement for traditional telephones lines, using the Internet to make and receive calls.

** I.e SIP lines from $15.00/month **

As well as large savings on line rentals, business’s can benefit from large savings on toll calling (i.e. $0.05/minute National landlines)

2. Remote VOIP Telephones

VOIP telephones can be installed at remote locations. Communicate to and from staff members working from home as if they were an extension off the PABX (free calls). Staff working at the business and at remote locations can get a full visibility of extension appearances which allow the users to have a visual indication as to their status and one touch call transfer.

External calls made from remote VOIP phones will use the business trunk lines and bill call charges back to the business. Any VOIP telephones working remotely need to be connected to a high speed internet connection i.e. ADSL.

3. Free Branch to Branch Calls via VOIP

Any branches of an organisation in Christchurch, Auckland, etc can make free internal calls via VOIP technology as long as all the sites have a PABX connected and can access the high speed internet.

There MAY also be opportunities for additional VOIP features such as:

Visibility of other branch extension status
One touch transfer
Inter-branch call routing on inbound calls

As well as call cost savings, overflowing calls to other branches can help an organisation staff telephones efficiency, saving money on wages & salaries.

Part time or full time additional staff may not be required at a branch, as during periods of heavy phone traffic, calls can be re-routed.

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